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Processing Orders and Sales

When an order from a customer comes in, a few things will happen. Firstly, you will receive an email alerting you to the order. At this point your customer will also receive an email invoice and confirmation.

Secondly, if the order has been credit card processed by PayPal, you'll also receive an email from PayPal informing you that money has been credited to your PayPal account. If you haven't already, make sure you set up a PayPal business account at www.PayPal.com

Thirdly, your order will get fed into your shop's database. To process these orders, simply press the 'orders' tab, and then click on the order you'd like to process.

This will list all of the order's details, including what products they've ordered, the shipping address of the customer, and the invoice address.

Importantly, have a look at the status dropdown box here. Try and make this as up-to-date as you can. For example, when you've shipped the goods (or given them to the courier company), change the status to 'Shipped'. When you do this, the system will automatically send the client an email informing them that their goods have been shipped. If you'd like to create a custom status to add to this dropdown box, you can do so by clicking 'statues'.

If you'd like to send a message to the customer to inform them of any updates, you can do that through the shop also. While viewing the order, simply scroll down to 'new message', type your message to the customer, and click 'send'. If you find yourself writing the same message over and over again to all your customers, you can create message 'templates' to reuse, by clicking on 'order messages' and creating them there.

If your customer has paid you through PayPal, you can pay the funds from PayPal into your own bank account by logging into PayPal and clicking 'Withdraw', under 'My Account', and just follow the prompts.

If your customer has selected that they will pay you by bank transfer, they will receive an email with your bank details. Once you've confirmed that the money is in your account, you should give the goods to the courier and set your status to shipped. If your customer has paid you through DPS, your bank account will have already been credited.

The system will automatically create a pdf invoice that the customer can then download by logging into their account.