123 Online Ltd Terms & Conditions of Trade
We know you're busy, so we've tried to keep our terms and conditions relevant, clear, and easy to understand. Feel free to contact us if you have any questions.
Definitions
123 Online Ltd is referred to as 123 Online, We, Us, Our
The Client is referred to as The Client, You, Your
Our Responsibilities
123 Online commits to:
1. Provide the client website design, development and website hosting services that perform the functions detailed under the agreed package and
additional functionality sections of the project information
2. To perform all services in a timely, professional manner
3. To respond to all client queries in a timely and professional manner
4. To provide a quote or estimate, before undertaking any additional work required to complete the website that has not been agreed on and
stated in the project information
5. To employ our best efforts to remedy any functional issues after the website is built
Your Responsibilities
Website design is a collaborative effort. As a client, you commit to:
1. Promptly reply to our requests for logos, branding, images, and other information we require to complete your website
2. Follow our instructions relating to the formats we require this information so we can work with it effectively
3. Promptly respond to our requests for feedback and approval of design concepts
4. Ensure any employee or agent of your company dealing with us is authorised to make decisions relating to the website, on behalf of your
company
Website Design
1. Your website will be based on the template detailed in the project information. Any change in template after the project is under way will incur
an additional charge.
2. Included with your website package, your website concept can be revised up to three times if necessary. If any further revisions are required,
these will be done at $75 per hour.
3. Once the design concept is approved, any additional design changes needed, will be done at $75 per hour. Approvals can be made verbally or
in writing.
4. Once the website has been built, you will be able to log in and begin to add content to the website through the Content Management System
(CMS). Alternatively, if you prefer, you may provide us with your content to load for you. This will be done at $75 per hour.
Website Hosting
1. 123 Online will be responsible for website hosting, to ensure the server is compatible with your Content Management System (CMS)
2. Included with this service, you will also receive Content Management Support if you need guidance or help updating your website in future.
You’ll receive this support free of charge for up to 30mins per month, and $75 per hour thereafter.
3. Website hosting will be charged at the price quoted in the project information, paid monthly by Direct Debit, or annually in advance via bank
transfer.
4. Website hosting payments will begin once the design concept is approved, and the website gets loaded on the server for coding. Payments will
fall on either the 1st or 15th of the month.
5. A copy of your website’s files can be provided on request, to provide added security and peace of mind in the unlikely event that 123 Online
was unable to continue hosting the website.
6. 123 Online will make all reasonable efforts to ensure website loading speed and uptime is at optimum levels, but will not be held liable by the
client for issues relating to server performance or website functionality.
Payment Terms
1. All prices quoted are excluding GST.
2. Before beginning your project, a 40% deposit of the design package price is required. This deposit is non-refundable as it covers 123 Online
for the purchase of your template, and initial consultation and design work.
3. The remaining 60% of the design package payment will be invoiced when the site is built. Note this is not the launch or “go live” phase, which
will occur once the content loaded.
4. Additional functionality may be invoiced as it is completed, or in a combined invoice with the design package remainder.
5. All invoices are due 7 days from invoice date unless otherwise stated.
6. In extreme cases of continued non-payment, we reserve the right to engage our collections agency to obtain outstanding funds. In such cases,
the client agrees to pay any associated collection costs.
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